Life360 July Technical Issue

On July 28th, 2023, we identified a technical issue that caused some members to be logged out of the Life360 app and prevented them from logging back in. This issue has been resolved. 

If you were affected by this issue, review the troubleshooting steps below to regain access to your account.

Should I create a new account?

I’m still logged out of the app

I’m having trouble logging in with my phone number

I’m logged in but am no longer an Admin

I’m logged in but I cannot see my Circles

I created a new account

I’m logged in, but seeing a blank screen

Should I create a new account?

We don’t recommend creating a new account. Instead, log in with your existing Life360 login information.

I’m still logged out of the app

Attempt to log back in using your Life360 login information.

Note: If you don’t remember your password, you can reset it.

I’m having trouble logging in with my phone number

Try logging in with your email address and password. 

I’m logged in but am no longer an Admin

To become an Admin again, you will need to have a current Admin set you as an Admin of your Circle(s).

I’m logged in but I cannot see my Circles

You may have created a new account using the same credentials. You can join your Life360 Circle(s) by having another member of your Circle(s) send you an invite code.

I created a new account

If you created a new account, you can join your Life360 Circle(s) by having another member of your Circle(s) send you an invite code. 

Once you become a member, if needed, a current Admin can set you as an Admin of that Circle.

I’m logged in, but seeing a blank screen

You need to reinstall the app in order to resolve the issue. 

To reinstall the app:

1. Delete the Life360 app from your phone.
2. Power your phone off for 5 minutes.
3. Turn your phone back on.
4. Re-install the Life360 app.
5. Log in with your Life360 account information.

If you’re still unable to log in or if you have additional questions, contact Customer Care.