We care about the safety of our customers and the public. Tile prohibits the use of our products to track any individual without their knowledge or consent.
IMPORTANT: If you are concerned for your safety, please immediately contact local law enforcement.
Reach out to the following resources if you have questions about ensuring your safety:
- U.S. - National Domestic Violence Hotline
- Outside of the U.S. - the pixel project
- Local law enforcement
Use Tile's Scan and Secure feature
This feature enables anyone with the Tile app (even if they don’t have an active Tile account) to easily scan for and detect Tiles and Tile-enabled devices that may be traveling with them.
Learn more about how to run the Scan and Secure feature.
Note: Scan and Secure will not detect Tile's in Anti-Theft Mode or other third-party Bluetooth or GPS trackers.
IMPORTANT: If you have found an unknown Tile device on you, contact local law enforcement immediately.
If you think you may be at risk for unwanted tracking, our Scan and Secure feature allows you to see if there are any unknown Tiles or Tile-enabled devices that may be traveling with you.
Running Scan and Secure within the Tile App allows you to see if there are any unknown Tiles or Tile-enabled devices that may be training with you. If a Tile has Anti-Theft Mode activated, then it will not show up when you run Scan and Secure. If you suspect that you are being tracked by a Tile in Anti-Theft Mode please Chat with Us. A Tile team member will be in touch.
If the Tile is registered in Anti-Theft Mode, law enforcement can access the owner's information through a properly issued court order.
Tile cares about the safety of our customers. If you confirmed that a Tile device was used to track you in an unauthorized manner, please tell us about your experience by filling out this form. The more information we have about potentially prohibited uses of our products, the more we can do to prevent it in the future.