Amazon Alexa with Tile

Related: 

• Tile + Amazon Sidewalk

 

Add Tile to Amazon Alexa

In the Alexa app

After you have activated your Tiles in the Tile app, complete these steps:

1. On the home screen of the Alexa app, tap on More at the bottom right corner.
2. Tap on Skills & Games.
3. Select the magnifying glass at the top right corner of the screen and search for Tile.
4. From the search results, select the Tile app.
5. Tap on Enable to Use.
6. Scroll down and tap on Log In. Do not tap Log in with Facebook.
7. Enter your email address and password associated with your Tile account.
   1. The Alexa app displays the message that Tile has been successfully linked and to close the window for next steps.
8. After closing the window, read the account permissions, then tap Save Permissions.
9. Follow the prompts to Discover Devices (if applicable).

Enable Find My for your Tiles in the Alexa App

1. Tap on Devices.
2. Select Trackers at the top of the screen.
3. On the Find My with Alexa screen, tap on Next.
4. Toggle each of your Tiles to On, then tap on Save.

Verify that Tile shows up under Your Skills

If you have already added the Tile skill but it doesn’t show: 

1. On the home screen of the Alexa app, tap on More at the bottom right corner.
2. Tap on Skills & Games.
3. Select the Your Skills tab.
4. Verify that the Tile app is enabled.

 

Countries the Tile skill is Available on Amazon Alexa

The Tile skill in the Amazon Alexa Skill shop is currently only available in the United States, Germany, Canada, United Kingdom, Australia, New Zealand, Japan, Spain, and Italy.

 

Languages Amazon Alexa Supports

The Tile skill for Alexa supports English (US)(CA)(AU)(GB), Japanese (JP), German (DE), Spanish (ES)(US), and Italian (IT).

 

Ring your Tile using Amazon Alexa

If you are using Alexa in English (US/Australian/Canada/UK) or German, use the following phrases to find with Tile:  

1. To ring your Tile, say: “Alexa, ring my Keys.” 
2. To find out the last known location of your Tile, say: "Alexa, find my keys.“ or "Alexa, where are my keys?”

Note: If you are in a country where the Tile Skill is available, but Alexa does not support your language, please use the English phrases above to find your Tile. (i.e. You live in Canada but Alexa does not support French.)

If you have multiple Tiles on the same kind of item: Alexa will ask you to identify exactly which Tile you are looking for.

Important: The Alexa device does not ring Tile directly. There are three things that are needed for Ring Your Tile using Amazon Alexa to be successful. 

1. A stable internet connection (Wi-Fi or Cellular Data) is needed for both the Alexa speaker and mobile device to trigger the Tile app on the mobile to search for the Tile.
2. Both your Tile and phone must be within Bluetooth range and connected to each other for Amazon Alexa to ring your Tile and phone. 
3. For iOS devices, the Tile app should be running in the background. 

 

Amazon Alexa can't connect to or ring my Tile

Make sure your Amazon Alexa device is connected and working by trying another easy action such as checking the weather. (i.e. “Hi Alexa, What’s the weather like today?”)

Update the Tile app version if: 

• Unable to log in to Tile on Alexa
• Alexa says not logged in now, but worked fine before
• Cannot ring Tile from Alexa now, but was able to before

If the problem persists after updating the Tile app version, reach out to Customer Care at the bottom of this page.

 

“Pause App Activity if Unused” (For Android)

The “Pause App Activity if Unused” defaults to toggled On. If you don’t use the Tile app for 90 days, it will go into hibernation, and all its features and functions will not work. 

To disable: 

1. Go to Settings. 
2. Tap on Apps. 
3. Scroll down and tap on the Tile app.
4. Tap on Permissions.
5. Toggle “Pause app activity if unused” to Off.

Note: Battery set to unrestricted does not have any effect.

 

Inquiries on Tile + Amazon Sidewalk

Tile with Amazon Sidewalk functionality is only available within the U.S.

Refer to Tile + Amazon Sidewalk if you want to: 

• Enable the Amazon Sidewalk feature in the Alexa app.
• Select the level of access your Tiles have to Amazon Sidewalk.
• Use Amazon Sidewalk features with your own Tiles, but don't allow anyone else in the Sidewalk network to use your connection.
• Continue using Tile but opt out of using Amazon Sidewalk completely.

 

Number of Accounts Can Connect to Amazon Alexa

At this time, only one account can be connected with Amazon Alexa.