Set Up Tile Smart Alerts

As a Tile Premium or Premium Protect subscriber, you can set up Smart Alerts to notify you when you leave a Tiled item behind. There are two types of alerts: anywhere alerts, and location alerts. Anywhere alerts notify you when you leave a Tiled item behind anywhere. Location alerts notify you when you leave a Tiled item behind at locations you specify.

Set up anywhere alerts

1. In the Tile app, tap the Tile you want to set up with Smart Alerts.
2. Scroll down to and select Smart Alerts.
3. Toggle Smart Alerts to On.

Set up a specific location alert

1. In the Tile app, tap the Tile you want to set up with Smart Alerts.
2. Scroll down to and select Smart Alerts.
3. Tap the Turn On button.
4. Tap the Add Location link.
5. Tap Add a Place.
6. Enter an address or select Use Current Location.
7. If you selected Use Current Location, confirm the address is correct.
   • If the address is correct, tap the Next button.
   • If the address is incorrect, tap the incorrect address, enter the correct information, then tap the Next button.
8. Tap Select Type of Place.
9. Select Location Type.
10. Enter a specific Name for the Location Type.
11. Tap the Done button.
12. Continue adding places until you have set up the specific locations you want (maximum of 5).

You may need to check permissions settings for Smart Alerts to work correctly.

Delete a location

1. On the home screen of the Tile app, tap Settings at the top right corner of the screen.
2. Scroll down to the Smart Alerts section and select Manage Locations.
3. Swipe left on the location you want to delete.
4. Tap Delete.

All location details fall under our Security and Privacy Policy and full Privacy Policy.

“Pause App Activity if Unused” (For Android)

The “Pause App Activity if Unused” defaults to toggled On. If you don’t use the Tile app for 90 days, it will go into hibernation, and all its features and functions will not work. 

To disable: 

1. Go to Settings. 
2. Tap on Apps. 
3. Scroll down and tap on the Tile app.
4. Tap on Permissions.
5. Toggle “Pause app activity if unused” to Off.

Note: Battery set to unrestricted does not have any effect.

How Tile makes Smart Alerts possible

Tile uses geofencing to make Smart Alerts possible. Geofencing is a virtual boundary (or fence) created by using your device’s location. When your device enters a location, it cues the Tile app on your device to create a geofence around the device of 100 meters (around 300 feet) after 5-10 minutes. The app also records which Tiles entered the geofence with your device. When your device leaves the location, your device scans to see if it is leaving with all the Tiles that initially accompanied it. The app then notifies you if you left without a Tiled item.

When to expect a Smart Alerts notification

If you leave a Tiled item behind, the Tile app will notify you anywhere between 5-10 minutes after your device leaves and breaks its geofence. Note that you will only receive an alert when it is your device that leaves the geofence. If your Tiled item leaves the geofence and your device stays put, you will not receive an alert. This is because your device only re-scans for your Tiles after it leaves the geofence it created.