Troubleshooting Network Errors

Switching to a new phone, changing phones, or logging in to multiple devices can cause a network error message to appear.

To fix this:

1. Log out of Life360 on your new phone, or one you wish to use
2. Login to Life360 on the other device where the account has also been used
3. Go to Device Settings
4. Scroll to find the Life360 app
5. On Android phones: tap on Permissions, turn Location ON.
   On iPhones: tap on Location, tap on Always in the Allow Location Access section
6. Log out of Life360 on the device you do not wish to use any longer
7. Log back in to the device you wish to use with Life360
8. Once logged back into your primary phone, you may need to tap the 'Check In' button a few times to refresh your location.
   
   

Fix without access to your previous device: 

1. Reset the password on your account
2. Log out of Life360
3. Power off your phone for five minutes
4. Log in to Life360