Why does it show 'no network or phone off', or 'location permissions/GPS off'? – Life360

Switching to a new phone, changing phones, or logging in to multiple devices can cause an error message to appear for the member.

Some phones will display a message saying the location needs to be set to 'always', or 'no network or phone off', or 'location permissions/GPS off' when it has been verified they are turned on. You may also see a message that 'battery saver' is on when it is not. When this happens, other Circle members may not be able to see you on the map, but you will be able to see them on the map.

To fix this:

Log out of Life360 on the new phone, or one you wish to use
Login to Life360 on the other device where the account has also been used
Go to device Settings
Scroll to find the Life360 app
On Android phones: tap on ‘Permissions’ setting, turn on ‘Location’
On iPhones/iPads: tap on 'Location' setting, tap on 'Always' in the Allow Location Access section. (note - iPads are not supported)
Log out of Life360 on the device you do not wish to use any longer
Log back in to the Android device you wish to use with Life360
Once logged back into your primary phone, you may need to tap the 'Check In' button a few times to refresh your location.

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*NOTE: If you no longer have access to the other device you were once logged into, you can try changing the password on your account, log out of Life360, power off the phone for five minutes, then log back in and tap the 'Check In' button a few times to refresh your location.

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