Why do I need to have Life360 on only one device?

If you (or another circle member) have Life360 on more than one device, locations will not be accurate.

When someone is logged into Life360 on more than one device, they may appear in the wrong location on your map, and you and other members in the Circle may receive inaccurate Place Alerts.

If you have Life360 on any device besides your current device (an old phone or tablet, for example), you need to logout from those devices. Note that uninstalling the app is different than logging out. Uninstalling the app on those devices won't fix this issue.

To log out of your old device:

1. Open Life360

2. Tap Settings

3. Scroll to the bottom and logout

These steps will ensure location accuracy for your whole Circle.

NOTE: If you do not have access to the old phone, or if your new device is still showing the location of your old device, try the steps below to get reconnected.

1. Change the password on your account.
2. Force close Life360 from the background. (do not uninstall the app, this won't fix the issue)
3. Open Life360 again.
4. Tap on 'Check In' to specify your location. This will refresh the account. You may need to tap Check In a couple of times and move around a bit with your phone to sync your account.