Life360 Family Safety Assist ~ Features and Benefits Guide
Welcome to the Benefits Guide for the Family Safety Assist Service (“Family Safety Assist”).
Life360 (“Life360,” “we” or “us”) provides members with various safety and support services, some of which are offered by third party partners (“Third Party Providers”). Certain Family Safety Assist Services are available to all Life360 users (“Basic Features”), while other features and services are available to paid subscription members based on the level of membership plan (Silver, Gold or Platinum) (“Subscription Features”). Services provided by Third Party Providers may require additional registration and may be subject to the Third Party Provider’s applicable terms and conditions. Certain benefits may not be available until thirty (30) days after enrollment in the applicable membership plan. You will be responsible for additional costs charged by Third Party Providers and may be subject to additional restrictions placed on the Services by the applicable Third Party Provider.
Unless otherwise specified below, (a) all listed features and benefits are offered in the United States only, available to Users in the United States; (b) benefits may be enjoyed by each member in the Life360 Circle enrolled in the applicable membership plan; and (c) benefits provided on a per-device basis are available for up to six (6) devices in a member’s Circle (must be selected at the time of enrollment in the applicable membership plan subscription), unless otherwise specified.
SAFETY ON THE GO
Available to all Life360 members (free and paid) in the United States.
A. Place Alerts.
Life360 provides all Life360 members with the ability to receive alerts when a member of your Circle enters or leaves a location (e.g., work or home) (a “Place”). Free memberships provide the ability to set up two (2) Places with alerts; Silver plan memberships provide the ability to set up five (5) Places with alerts; and Gold and Platinum plan memberships provide the ability to set up to 99 Places with an unlimited number of alerts.
B. Location History.
Life360 provides all Life360 members with the ability to view a Circle member's drive and location history. Free memberships provide two (2) days of drive and location history; Silver plan memberships provide seven (7) days of drive and location history; and Gold and Platinum plan memberships provide thirty (30) days of drive and location history.
C. Unlimited Check-Ins.
The Unlimited Check-In feature allows all Life360 members to “check in” with a Circle member at any time, by sharing your location with a Circle member.
SAFETY ON THE ROAD
A. Crash Detection.
Available to all Life360 members in the United States.
Life360 provides all members with functionality that helps detect serious automobile crashes (i.e., a significant impact whenever a vehicle is moving over twenty-five (25) mph) specific to a device in your Circle, based on motion sensor data generated by the device. In the event Life360 detects a crash, the Life360 app sends a push notification to the User in the vehicle. If the User doesn’t respond within a five (5)-minute grace period, all of the User’s Circle members and emergency contacts are notified via text message with the User’s exact location.
B. 24/7 Emergency Dispatch.
Available to Gold and Platinum plan members in the United States.
Life360 has partnered with AvantGuard Monitoring Centers LLC (“AvantGuard”) to provide access to AvantGuard’s emergency alert response services to Gold and Platinum plan members. In the event Life360 detects a crash, Life360 will trigger an alert to AvantGuard, who will call the User and/or dispatch emergency services to the User’s location.
C. Family Driving Summary.
Available to all Life360 members in the United States.
The Life360 Family Driving Summary feature allows Life360 members at any plan level (free and paid) to view aggregate information about Circle members’ driving behavior.
D. Individual Driver Reports.
Available to Gold and Platinum plan members in the United States.
Individual Driver Reports allow Life360 Gold and Platinum plan members to view detailed information about individual Circle members’ driving behavior, including top driving speed, phone usage, rapid acceleration and hard braking in the prior week.
E. Roadside Assistance.
Available to Life360 Gold and Platinum plan members in the United States. (May not be available in all locations.)
Life360 has partnered with Signature Motor Club, Inc. (“Signature Motor Club”) to provide access to Signature Motor Club’s emergency roadside assistance services. Emergency Roadside Assistance services are available to current Life360 Gold and Platinum plan members and may require up-front charges paid to Signature Motor Club and/or Life360. Life360 will cover the cost of up to two (2) service calls per Circle, per user, per year as part of a Gold and Platinum membership.
i. Towing Services.
a. Towing: Includes the first five (5) miles of towing for Gold plan memberships, and fifty (50) miles of towing for Platinum plan memberships. After the first included towing miles, each additional mile carries an additional cost, pro-rated in 1/10th mile increments. Additional fees for additional miles will be collected directly from the Life360 member by the Third Party Services provider. Does not include cost of storage if temporary storage is required due to unavailability of access to a tow destination after hours, or other circumstances.
b. Winching: An eligible vehicle will be winched when it can be safely serviced from a paved public road or paved private road if the Third Party Services provider is able to gain access. Maximum distance for winching is thirty (30) feet of a publicly accessible roadway. Additional fees may be required (payable up-front to Third Party Provider) for extraction of vehicles embedded in mud, water, snow or similar material.
ii. Non-Towing Services.
a. Fuel Delivery: Includes delivery of emergency supplies, including up to three (3) gallons of gasoline or common diesel fuel at your disablement location.
b. Tire Service: Includes a tire change, provided that the disabled vehicle has an appropriate and serviceable spare with the vehicle. If no reliable spare is available, then Towing Services (see Section E.1 above) will be provided.
c. Battery Service: Includes jumpstarting a vehicle with a drained battery that requires charging.
d. Lockout Service: Provides services to gain access to a vehicle in the event keys are locked inside a vehicle.
F. Gone on Arrival.
To the extent permitted under applicable law, you may be charged an additional amount, at Life360’s or the Third Party Provider’s discretion, for any request for roadside assistance service which is: 1) cancelled after the dispatch of the Third Party Services vehicle, or 2) not cancelled and, upon arrival at the disablement location, the Third Party Services provider finds that the disabled vehicle is no longer there.
SAFETY ON YOUR OWN
A. Automated SOS.
Available to all Life360 members in the United States.
The Life360 Automated SOS feature allows all Life360 members to send a request for help to your designated emergency contacts. The people you designate need to accept your invitation to be an emergency contact for your Circle in order to receive SOS alert phone calls and texts from Life360. The Life360 app will start counting down from ten (10) seconds to zero (0) once you’ve pressed the SOS alert, giving you the opportunity to cancel if you don't need assistance anymore. Once the countdown reaches '0,' Life360 will call and send an SMS text message to every member in your Circle provided they have allowed notifications from Life360. The phone call and text message will include the location where you were when you triggered the SOS alert.
B. Crime Alerts.
Available to all Life360 members under a paid membership plan (Silver, Gold or Platinum) in the United States. (Some cities may not have crime statistics available.)
The Life360 crime alerts feature provides you with details and locations for crimes and offenders, as publicly reported by local police precincts. Crime and offender statistics are not reported in real time. Reports are added daily when they are received from the reporting agency.
C. Stolen Phone Protection.
Available at different benefit levels to Life360 paid plan members resident in the United States. Benefit available for up to six (6) devices per Life360 paid subscription (must be registered at least thirty (30) days prior to benefit claim).
Stolen Phone Protection provides USD $100 for Life360 Silver plan subscribers, USD $250 for Life360 Gold plan subscribers, or USD $500 for Life360 Platinum plan subscribers in the event of a stolen phone. Limit one claim per year per Circle. Applies to phones with cellular voice and data capabilities. Tablets and watches are expressly excluded. Stolen Phone Protection is available after the first thirty (30) days following enrollment in the applicable membership plan, for subscribers with current plan memberships in the United States and with at least two (2) actively linked members on the account. To be eligible for Stolen Phone Protection, (a) the applicable Life360 plan membership must be in good standing (e.g., no past due amount, collections, or defaults on the Life360 Circle administrator’s account); (b) the account must show location history for the stolen phone for the past thirty (30) days; (c) a police report must be filed for the stolen phone; and (d) claim forms must be submitted, along with the police report, within fifteen (15) days of the phone being stolen. To make a claim, send an email to firstname.lastname@example.org from the account of the administrator for the Life360 Circle covered by the subscription plan. We will send you a claim form to which you will need to attach the police report filed for the stolen phone. All police reports will be verified with the issuing police department for accuracy. We reserve the right to deny any claims that we deem fraudulent, in our sole discretion.
Available at different benefit levels to Life360 Gold and Platinum plan members resident in the United States.
A. Identity Theft Coverage and Identity Restoration.
Life360 has partnered with Sontiq, Inc. dba IdentityForce (“IdentityForce”) to provide access to Sontiq's identity theft restoration services to Life360 Gold and Platinum plan members, and reimbursement benefits in the following amounts:
- Platinum plan: "White glove" identity restoration and up to USD $1,000,000 reimbursement benefits. For full terms, exclusions and out-of-pocket costs, please visit https://www.identityforce.com/life360/summary-description-of-benefits-1m-ueft.
- Gold plan: "White glove" identity restoration and up to USD $25,000 reimbursement benefits. For full terms, exclusions and out-of-pocket costs, please visit https://www.identityforce.com/life360/summary-description-of-benefits.
B. Credit Monitoring.
Available to Life360 Platinum plan members resident in the United States. Certain services may include global support for US residents.
Life360 has partnered with On Call International (“On Call”) to provide access to medical and travel triage and planning assistance to Life360 Platinum members. Benefits included in the Platinum plan membership are described below. Users will be responsible for transportation and lodging fees and additional expenses per terms between the User and On Call International.
A. Disaster Response Services.
i. Travel Risk Brief.
Upon request, On Call will email the User a country or city security overview that includes intelligence on crime, civil unrest, getting around, cultural info, embassies, vaccinations, health infrastructure.
ii. Incident Briefing.
Upon request, On Call will provide a non-emergency briefing following a regional security incident to discuss impacts to current and future travel for an individual, group or operations in the location of the incident.
iii. 24/7 Global Security Specialist Assistance.
If a User's safety is at risk, On Call is available twenty-four (24) hours a day to provide immediate advice and assistance to the User. On Call is NOT A REPLACEMENT FOR 911. In the event of a critical emergency, always dial 911 immediately.
B. Security Transportation Services.
i. Political Evacuation.
If a User requires emergency evacuation due to political or military events, On Call will arrange the User's transportation to the nearest safe location, lodging within the safe haven and onward travel arrangements to their home or an alternate study or work location (with transportation and lodging at the User’s expense and per terms between User and On Call International).
ii. Natural Disaster Evacuation.
If User requires emergency evacuation due to a natural disaster, On Call will arrange the User's transportation to the nearest safe location, lodging within the safe haven and onward travel arrangements to their home or an alternate study or work location (with transportation and lodging at the User’s expense and per terms between User and On Call International).
C. Medical Assistance Services.
i. Pre-Trip Plan.
Upon request, On Call will provide up-to-date information either by e-mail, fax or over-the-phone regarding required vaccinations, health risks, travel restrictions and weather conditions for destinations worldwide.
ii. Medical Monitoring.
Upon request, On Call will, via telephone, email and fax, monitor the User's conditions when hospitalized. On Call shall maintain an appropriate level of contact with the treating physician and nursing staff as well as obtain relevant medical, surgical and treatment plan reports and information. On Call will use information obtained to assess the available level of care in relation to the patient's condition and geographical location where treatment is being performed.
iii. 24 Hour Nurse Help Line.
On Call will provide the User, at the User's request, with clinical assessment, education and general health information. This service shall be performed by a registered nurse counselor to assist in identifying the appropriate level and source(s) of care for the User (based on symptoms reported and/or health care questions asked by or on behalf of the User). Nurses shall not diagnose a User's ailments.
iv. Prescription Replacement Assistance.
If a User requires prescription medication or eyeglasses, On Call will consult with the prescribing physician and locate and arrange to send the prescription medication or eyeglasses when it is possible and legally acceptable or arrange an appointment with a local medical provider.
v. Medical, Behavioral or Mental Health, Dental and Pharmacy Referrals.
On Call will provide, at the User's request, referrals to medical and/or dental professionals and pharmacies in the given geographic area locations of western style medical facilities and English speaking doctors, dentists and other healthcare providers in an area served by On Call to the extent possible.
vi. Coordination of Benefits.
On Call will request primary health insurance information and/or any supplemental travel/secondary insurance from the User and attempt to coordinate benefits during an active assistance case. Coordination includes attempt to facilitate direct payment of covered expenses from the insurer to the medical provider and facilitating assistance with claims documentation by notifying the Insurance carrier and requesting a pre-certification of medical expenses.
D. Emergency (Commercial) Travel Support.
Emergency (Commercial) Travel Services arrangements are provided by On Call, with transportation and lodging at the User’s expense and per terms between User and On Call International.
i. Emergency Travel Arrangements (Visit by Family or Friend; Family Reunion).
If the User is hospitalized, On Call shall arrange travel and suitable hotel accommodations for a person of the User's choice to join them.
ii. Return of Dependent Children.
If the User's dependent(s) are present but left unattended as a result of the User's medical evacuation or hospitalization, On Call shall make arrangements to return them home, including a non-medical escort as needed.
iii. Emergency Return Home.
If a User's parent, child, sibling, spouse or partner suffers a life-threatening illness, injury or death, On Call shall arrange for economy airfare for the User to go to the family member's location.
iv. Return of Traveling Companion.
If a User's traveling companion loses previously-made travel arrangements due to a delay caused by the User's medical emergency or death, On Call shall arrange one-way economy airfare to return the companion to his or her original departure point.
v. Bereavement Reunion.
In the event of the death of the User, On Call shall arrange for an assigned advocate to fly to the location of the deceased to identify and accompany the remains back to the User's home country.
E. Travel Assistance Services.
i. Pre-Trip Information.
On Call shall provide to Users pre-trip information such as visa, passport and inoculation requirements; cultural information; weather conditions; embassy and consulate referrals; foreign exchange rates; and travel advisories.
ii. 24/7 Emergency Travel Arrangements.
On Call shall assist the User once a trip has started with changing airline, hotel or car rental reservations.
iii. Translator and Interpreter Referral.
On Call shall provide the User with access to an interpreter via telephone 24 hours a day or referrals to local translators and Interpreters in the case of communication problems which cannot be solved via telephone.
iv. Emergency Travel Funds Assistance.
On Call shall provide assistance to Users by arranging for the forwarding of funds from User's credit cards or family Users.
v. Legal Consultation and Referral.
If a User Is arrested, or requires the services of an attorney, On Call shall arrange for an initial telephone consultation with an attorney without charge to User. If needed, a User will be referred to an attorney in the appropriate geographical area. This service applies only when a User is traveling Internationally.
vi. Lost/Stolen Travel Documents Assistance.
On Call shall provide assistance to Users for the replacement of passports, airline documents, birth certificates and other travel-related documents.
vii. Emergency Message Forwarding.
In the event a User is unable to reach an employer, family User or traveling companion, On Call shall forward a message via telephone to the intended party.
viii. Lost Luggage Assistance.
On Call shall assist the User with the tracking of luggage lost in transit.
F. Emergency Travel Triage Services Not Covered by Family Safety Assist Services.
The following services are not covered by Life360 Family Safety Assist Services, but may be offered by On Call upon request, subject to additional fees per terms between User and On Call International.
i. Emergency Medical Evacuation.
The arrangement and coordination of air and/or surface transportation and medical care during medical evacuation transportation, from a hospital or medical facility to the nearest hospital where appropriate medical care is available, must be contracted for with On Call separately.
ii. Following a Medical Evacuation.
The arrangement of transportation to return the User to the original location or to the User's home, if the User is discharged and deemed fit to travel unescorted, must be contracted for with On Call separately.
iii. Medical Repatriation.
The arrangement of transportation to return the User, after being treated at a medical facility, with a medical attendant to their residence or home hospital for further medical treatment or recovery, must be contracted for with On Call separately.
iv. Return of Remains.
The arrangement and coordination, in the event of a User's death, for casket or air tray, preparation and transportation of his/her remains to his/her place of residence or to the place of burial, must be contracted for with On Call separately.