If you are a Life360 Platinum member in the U.S., Medical Assistance is included as part of your membership.
Medical Assistance provides access to reliable medical information and help, 24/7 for you and your Circle members.
To access Medical Assistance, Platinum members should tap on the Safety tab at the bottom of the app and tap on the Medical Assistance row, which will lead to a screen with a call button to reach our trained agents who can provide assistance on the following:
- 24-hour nurse helpline: We can provide, at your request, a clinical assessment, education and general health information. This service can be performed by a Registered Nurse counselor to assist in identifying the appropriate level and source(s) of care for you (based on symptoms reported and/or health care questions as Nurses can not diagnose your ailments.
- Emergency Medical Evacuation: We can arrange and coordinate air and/or surface transportation and medical care during transportation from a hospital or medical facility to the nearest hospital where appropriate medical care is available. Following a Medical Evacuation, if you are discharged and deemed fit to travel unescorted, we can arrange transportation to return you to the original location or your home.
- Medical, Dental, and Pharmacy Referrals: We can provide, at your request, referrals to medical and/or dental professionals and pharmacies in the given geographic area locations of western style medical facilities and English speaking doctors, dentists and other healthcare providers in an area served by our service provider to the extent possible.
PLEASE NOTE: Platinum members are responsible for the costs charged by third-party service providers in the execution of any of the services offered.
Medical Assistance is not a first responder and is NOT A REPLACEMENT FOR 911. In the event of a critical emergency, always dial 911 (or local first responders if 911 isn’t available in your area) immediately.