UK members, please visit Breakdown Assistance.
AU/NZ members, please visit Roadside Assistance Coverage (AU/NZ).
Roadside Assistance is available in the US and Canada for members in a Life360 Circle with a current Gold or Platinum membership. This benefit provides an initial investigation into the problem and, if possible, a repair at the roadside.
Note: Roadside Assistance is not available during the 7-day free trial period. See the Product and Services Terms for full details and service limits.
Roadside Assistance services include:
- Vehicle towing to a location of your choice, depending on your membership level.
- Gold members - Free towing up to 5 miles.
- Platinum members - Free towing up to 50 miles.
- Lockout assistance if you are unable to get into your vehicle.
- Tire changes if the vehicle has a usable spare.
- If no spare is available or multiple tires are damaged, towing will be arranged.
- Refueling with up to 3 gallons of fuel delivered to your location.
- Note: You are responsible for the cost of the fuel delivered.
- Battery jumpstart if your vehicle’s battery dies.
Request Roadside Assistance
Eligible members receive two free service calls per paid Circle per year. Roadside Assistance requests outside of the two free service calls will incur a service charge. Requests must be made through the Life360 app to be eligible for reimbursement.
To request Roadside Assistance:
- Tap on the Safety tab at the bottom of the screen.
- Tap on Roadside Assistance.
- Tap on Start request to request help in the Life360 app.
- You can tap on Call for help to speak directly with a dispatcher and request service over the phone.
- Select the service you need.
- Tap on I need help now for immediate assistance, or tap on Schedule for later to request service up to 7 days in advance (excludes refueling).
- Follow the prompts to provide vehicle details and your location.
- Review the Request Summary, then tap on Submit Request.
An alert icon will appear next to the Circle member who requested assistance. All Circle members will receive notifications with real-time updates throughout the request.
Cancel Roadside Assistance Request
To cancel the service request before submitting:
- Tap on the X in the top right corner.
- Tap on "Yes, cancel request."
To cancel a service request after submitting:
- Tap on View Request under the map.
- Tap on Cancel Request.
- Tap on Yes, Cancel Request.
Note: A service request cannot be canceled once the provider is on the way.