Unable to Activate My Tile

If you are having trouble activating your Tile, try pressing the button on the Tile firmly for 1 second.

1. If the Tile does not play a tune, press the button on the Tile twice in rapid succession.
   • If the Tile still doesn't play a tune, contact us so we can provide further troubleshooting.
   • If the Tile plays a tune when the button is pressed twice, the Tile has been previously activated. Learn more about previously activated Tiles.
     
     
2. If the Tile plays a tune when you press the button on the Tile once, try activating the Tile.
   If the Tile won't activate, do the following steps:
   1. Check if your mobile device is compatible with the latest version of the Tile app.
   2. Force close all apps from your recent apps page.
   3. Restart your mobile device.
   4. Relaunch the Tile app.
   5. Attempt to activate the Tile again.

Wrong QR Code Error

If you are activating a Tile and wrongfully select Lost and Found Label during the activation process, you will receive a “Wrong QR code. Please scan a Lost and Found Label QR code" error message upon scanning.

To resolve: 

1. Tap OK button to confirm.
2. Restart activation process.
3. Make the correct Mate, Pro, Original, Style, Slim, Sport, or Sticker selection. 

If you are unable to activate your Tile after completing the steps above, contact us for additional assistance.