Stolen Phone Protection (AU/NZ)

US or Canada members, please visit Stolen Phone Protection.

UK members, please visit Stolen Phone Protection (UK).

In the event of a stolen phone, Stolen Phone Protection provides members in Australia and New Zealand coverage up to the following amounts:

• $500 AUD/NZD for Life360 Gold members 
• $1000 AUD/NZD for Life360 Platinum members

To start a claim: 

Note: A police report for the stolen phone is required to qualify for Stolen Phone Protection. (We do not cover lost phones.) 

1. Tap on the Safety tab at the bottom of the app.
2. Tap on Stolen Phone Protection.
3. Tap on Start your claim. 
4. Fill out the claim form that you receive via email completely.
5. Reply to the email from Life360 Customer Care within fifteen (15) days of the phone being stolen. 
   • Ensure you attach the police report and claim form to the email. 

We reserve the right to deny any claims we deem fraudulent at our sole discretion.

Eligibility Requirements

• Members are limited to one claim per year per paid Circle.
• Stolen Phone Protection is available after the first thirty (30) days of enrollment in an eligible membership (includes the 7-day free trial period). See the Product and Services Terms for complete details and service limits.
• You must have two actively linked members on the account.
• Your account must show the location history of the stolen phone for the past thirty (30) days.
• Your Life360 paid membership must be in good standing, and all payments must be up-to-date.