US or Canada members, please visit Medical Assistance Coverage.
UK members, please visit Medical Assistance Coverage (UK).
Medical Assistance provides Platinum members in Australia and New Zealand with medical information and services that include:
- A 24-hour Nurse Helpline that gives you access to clinical assessments, education, and general health information.
- Emergency Medical Evacuation to coordinate air and surface transportation and medical care during transport from a hospital or medical facility to the nearest hospital (where appropriate medical care is available.)
- Referrals to medical and dental professionals and pharmacies in the given geographic area.
Note: Medical Assistance Coverage only provides the coordination of services needed. The member is responsible for any costs charged by third-party services (e.g., fees for evacuation, such as helicopter or ambulance rides, or medical care costs). Medical Assistance is not a first responder or a replacement for emergency services. In the event of a critical emergency, dial 000 for Australia or 111 for New Zealand immediately.
To access Medical Assistance:
- Tap on the Safety tab at the bottom of the app.
- Tap on Medical Assistance.
- Tap on the Call Now button to contact the Medical Assistance team.
Note: Medical Assistance coverage is not available during the 7-day free trial period. See the Terms of Use for complete details and service limits.