Premium Protect is brought to you by Tile in partnership with Cover Genius Warranty Services LLC & Cover Genius Pty Ltd (Cover Genius) via its platform on XCover.com (XCover).
Item Reimbursement is a warranty for residents of the United States (US), provided by Cover Genius Warranty Services LLC.
Item Reimbursement is only available to members in the UK and Australia who signed up before 12/16/2024. Item Reimbursement is a discretionary protection product for residents in the United Kingdom (UK) and Australia (AU), provided by XCover (Cover Genius Pty Ltd).
A complete list of our partner’s Terms and Conditions can be found by visiting the following page:
- United States (US) customers
- United Kingdom (UK) customers
- Australia (AU) customers
Who is XCover?
XCover.com is Tile’s protection partner responsible for the agency licensing and administration of the protection plan and end-to-end claims and policy management. XCover has been chosen for its award-winning and patent-pending claims technology. XCover’s parent company Cover Genius, is widely recognized within the global insurance and fintech industries and it was ranked #1 in the Financial Times list of fastest-growing companies with an average of 4.8 out of 5 stars from thousands of reviews on Google and Trustpilot.
How does it work?
This warranty/discretionary protection product can entitle you to reimbursement for your items if your Tile product can’t find them. You can attach your Tile device to almost any product item.
- US Only - Basic Reimbursement is included with your purchase of a Tile product from an authorised Tile retailer for one year from product registration. With Basic Reimbursement, you could be eligible to be reimbursed one time for up to $25 if the Tile product is unable to locate your missing item.
- Item Reimbursement allows you to protect multiple items and multiple Tiles that you registered. Item Reimbursement is available only for customers in the US, United Kingdom (UK), and Australia (AU) at this time. US, UK, and AU customers will get a coverage amount per year for registered items.
| Country | Premium subscriber | Premium Protect subscriber |
| United States (US) | Up to $100.00 USD | Up to $1000.00 USD |
| Australia (AU) | Up to $150.00 AUD | Up to $1500.00 AUD |
| United Kingdom (UK) | Up to £75.00 GBP | Up to £750.00 GPB |
What information is shared with XCover?
When an item is declared lost by the Tile Community, your item details (photos, purchase price, make & model and, in some cases, proof of purchase, request status), Tile details (last seen date), personal details (email address, name, address and phone, preferred payment details), policy details (warranty level) and support requests will be transferred to XCover for the purpose of warranty administration and fulfillment as outlined at https://www.xcover.com/en/privacy-policy.