Standard Return and Refund Policy
- Life360 can only refund orders placed directly through our website. If you purchased your hardware through another party (like Amazon.com), contact them directly for return instructions.
- You can return your hardware for a refund within 30 days from the day you received your shipment.
- The order must be returned in good condition with its original packaging.
- Partial returns of Tile orders are not eligible for a refund (If you ordered 4 Tiles, you must return all 4 Tiles to receive a refund).
- For more information, see the Life360 Limited Hardware Warranty.
To Return Your Order
To start a return, our Customer Care team will provide a Return Merchandise Authorization number (RMA) along with instructions on how to return your order.
- When you are ready to return your order, we recommend using a shipping service that allows for tracking (i.e., USPS, UPS, or FedEx) so that you can track your shipment. Life360 is not responsible for shipping costs associated with the return order.
- Note: The return can be shipped Ground. Priority shipping is not required.
- Once the return is processed and approved, a confirmation email will be sent to you with details on when to expect your refund. Your refund will be returned to your original form of payment.