Pet Finder Network & Lost Pet Alerts

Pets in the Life360 app are protected by our Pet Finder Network, indicated with a shield icon next to your pet’s picture. When your pet goes missing, our Pet Finder Network alerts nearby Life360 members with your pet’s photo and details to increase the chances of their safe return. 

Send a Lost Pet Alert

Before you send a Lost Pet Alert, ensure that:

• Your pet’s profile is up to date with important details, including their breed, weight, notable markings, and a clear, recent photo so they can be easily identified. Avoid using photos that are blurry, dark, zoomed in, contain multiple pets/people, posters, or screenshots. If the photo doesn’t meet these guidelines, the Lost Pet Alert may be declined.
• Your phone number is up to date and verified on your account, so you can be reached quickly if your pet is found.
• You send the alert in close proximity to where the pet was last seen. The location of a Lost Pet Alert is determined by where it is triggered. 

With a Pet GPS

1. Tap on your pet’s avatar on the map.
2. Select the pet you want to send a Lost Pet Alert for.
3. Tap on Escaped.
4. Tap on Preview Community Alert.
5. Confirm that all of your pet’s information is correct and that a clear, recent photo is displayed. To edit any information, tap on the Edit icon to update it.
6. Tap on Send Lost Pet Alert.

Without a Pet GPS

1. Tap on the paw print icon below the map.
2. Select your pet.
3. Tap on Lost Pet Alert.
4. Confirm all of your pet’s information is correct and a clear, recent photo is displayed. To edit any information, tap on the Edit icons to update their information.
5. Tap on Send Lost Pet Alert.
6. Tap on Share to Petco Love Lost to broaden your search.

Lost Pet Alerts display on the map for 72 hours, and only one alert can be sent during this timeframe.

Cancel a Lost Pet Alert

If your pet has been found or is no longer missing, you can cancel the Lost Pet Alert:

1. Tap on the paw print icon below the map.
2. Tap on the pet with the active Lost Pet Alert.
3. Tap on Cancel alert.
4. Tap on Yes, Cancel Alert.

Opt Out of Lost Pet Alerts

If you do not want to receive Lost Pet Alerts from other Life360 members in your area, you can opt out of them in the Life360 app.

1. Tap on Settings in the upper-right corner.
2. Tap on Pet Finder Network.
3. Tap on the toggle to turn Lost Pet Alerts OFF.

I Found a Pet

If you receive a Lost Pet Alert and find the missing pet:

1. Tap on the Lost Pet Alert message in your Life360 inbox, or if you are in the area where the lost pet was reported, tap on the Lost Pet Alert on the map.
2. Tap on Contact the owner.
3. Select call or text to reach the pet’s owner.

If you find a lost Life360 Pet GPS tracker but don’t have the Life360 app, you can still help.

1. Press down on the side buttons and remove the tracker from the pet’s collar to reveal a “Scan Me If Found” QR code on the back. 
2. Scan the QR code with your phone’s camera. This will allow you to contact the pet’s owner directly.

Report a Lost Pet Alert Picture

To report an inappropriate Lost Pet Alert picture:

1. Tap on the Lost Pet Alert picture.
2. Tap on the three-dot menu in the upper-right corner.
3. Tap on Report this image.
4. Describe the issue and tap on Submit.